Dispatch & Deliveries Policy
In these Terms and Conditions “we” and “us” as Nova Wall Cladding and “you” means you the customer.
These Terms and Conditions together with your Order constitute the entire Contract between us and you for the supply of Products.
The Contract cannot be varied unless we agree to vary it in writing or by email;
Placing your order:
By placing your order, you are making an offer to us to purchase the products you have selected based on these terms and conditions.
Once we receive your order, we will notify you that your order is being processed by sending you an order confirmation and a tax invoice after internal validation procedures carried by us.
Nova Wall Cladding and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
If we cannot process or fulfil your order for one reason or another, we will contact you by email or phone to notify you.
Pricing and Paying for your order:
All prices are in Australian Dollars and are GST Inclusive.
For payment, we currently only accept PayPal, Direct Debit, Visa and MasterCard.
Payment processing will not begin until we receive all the information we need.
Orders placed on a weekend or a Public holiday will not begin payment processing until the next business day.
Business days are Monday through Friday excluding public holidays and another closing time advertised on our website.
We reserve the right to change prices for Products displayed at our E-commerce at any time before you place an Order and without any notification.
We reserve the right to decline transactions subject to technical error.
Unit price of products shown excludes shipping costs.
Shipping costs and Handling fees are shown separately.
Delivering your order
Deliveries will take place between the hours of 7am and 6pm Monday to Friday excluding Public Holidays.
We will endeavour to deliver the goods within five working days unless product is not in stock, in which case we will try to contact you to arrange a delivery date. These shipping times may change due to circumstances beyond our control.
Goods will be delivered to address indicated on your purchase order.
Our delivery stops at the front verge of the address indicated on your purchase order.
Safe access to the verge and enough clear room must be available to the delivery driver, in most cases we use our truck and bobcat to deliver the goods.
If the driver deems the area not safe, your delivery will not be completed, and delivery charges will still be applied.
If you have any special delivery instructions or wish to have a delivery outside of the Perth Metro area please call our team immediately on PH: 0418 638 583.